Support

Any question you got for GAMER2GO, please feel free to contact us. You can choose contact form or sending us email to info@gamer2go.com. Please mention the Order number if possible. Thank you!

Customs or import duties might occur and are charged once the parcel reaches it's destination country.(Most of the time it will not charge). Unfortunately, we're not able to control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Each GAMER2GO product carries a limited Warranty of 30 days. The guarantee comes into effect from the date of delivery. Any and all necessary work to be done on the GAMER2GO will be done by GAMER2GO . Any parts removed from any GAMER2GO product unit become property of GAMER2GO . The repair and replacement of a GAMER2GO product under the factory warrantee does not compromise or extend the warranty period. The guarantee provides benefits which are additional too and do not affect your right as a consumer. Before any work can be carried out on a GAMER2GO unit, a proof of purchase will be requested. Without this proof, any work done will be chargeable at standard rates.

All GAMER2GO  products are fully guaranteed against defects in materials or workmanship. Our guarantee does not cover product damages that may have resulted from normal wear and tear, accidental damage caused by user, faults as a result of willful or negligent operation, or any other handling. Any repairs or alterations carried out by a 3rd party, other than GAMER2GO accredited parties or its authorised agents are not supported by GAMER2GO . Additionally, the warranty does not cover damage to your device as a result of the use of any GAMER2GO product.

Our cases are designed with impact resistance in mind. Clearly we offer different levels of protection for your device. We want to help you protect it. Bottom line, any time a device is dropped, even from the smallest of heights, there is risk of damage. There is not a case on the market, from any case manufacturer, that can guarantee you 100% protection. 

Despite the great care we take when processing your order, you may receive the wrong product through no fault of your own. In such cases, you must contact GAMER2GO within 14 days after receipt. You can do this via contact form in GAMER2GO.com, or by sending an email to sales@gamer2go.com. We will solve the issue for you.

The following payment methods are available:
CreditCard: We accept a wide variaty of creditcards, e.a. MasterCard and VISA creditcards.

PayPal: PayPal allows everyone with an e-mail address to make and receive payments securely online via a personal credit card or bank account. PayPal members can use PayPal to make purchases quickly and easily on the GAMER2GO .com.

DECLINED PAYMENT

Declined payment means your order did not succeed. Please try again, we suggest to use Paypal (Paypal is less likely to fail). You would have to place a new order since this order automatically got cancelled.Some reasons why it may get declined:

If you order from a different IP address it might be expected fraud.
If the invoice address is different from the delivery address it might be expected fraud.
If the invoice address is different from the registered credit card address.

It' quite easy to place an order:

After falling in love with one of the GAMER2GO products, hit the "BUY NOW" button. The case will be automatically added to the shopping cart, hit the cart icon on top right corner, it will redirect you to the shopping cart page, where you enter your address and enter the payment part of the site. If you have any questions about the ordering process, please contact us.